Service Agreement Form

Once customers have agreed on the service they need, it is required that the Cleaning Service Agreement Form be completed and signed. This document represents an agreement between HJ Cleaning Co and the client and is a commitment between both parties. This form is essential before any service from HJ Cleaning Co can take place.

Liability

HJ Cleaning Co shall not be liable under any circumstances for any loss, damage, expenses or compensation suffered by the client. Please be aware this will also include breakages and accidents in domestic customers homes. The responsibility falls under the home owners insurance.

Payment/Cancellation Policy

• Payment is required within 24 hours of all services being completed; customer invoicing will be issued via email upon request. 

• Clients will be charged 50% of the total cost for a cancellation within less than 48 hours' notice.

• Clients will be charged 100% of the cost for a cancellation within less than 24 hours' notice.

• Please note that should you wish to cancel all cleans moving forward, we kindly ask you to provide a minimum of one month's notice. Please get in touch with our office via email or phone to do so. 

Late Fee Policy

• All payments must be completed within 24hours of all services being completed. Failure to make payment on the day of your clean will result in a £5 late fee charge.

Deep Cleans

• A non-refundable deposit of 50% will be charged upon booking a deep clean.

• Commercial payments differ due to terms and conditions, which will be agreed upon request.

Communication

All emails and enquires will be responded to between the hours of 9-5 Monday-Friday. Anything outside of these hours will be responded to on the next working day.

Complaints

Complaints must be submitted in writing within 24hrs of the service being completed. Failure to do so, any services completed will be considered satisfactory unless notified within a reasonable time frame. HJ Cleaning Co will then investigate and attempt to resolve any complaints.

Confidentiality

HJ Cleaning Co are committed to ensuring that the security of all keys, safe box codes and any other personal client information is kept confidential at all times.

Treatment of Cleaners

HJ Cleaning Co have the right to leave during a clean, or refuse to return at any point, if they feel uncomfortable, threatened or are mistreated physically or verbally. This will result in any agreement being terminated with immediate effect.

Bank Holiday Policy

It is not compulsory for our staff to work on bank holidays, and as an appreciation of their commitment, there will be an additional charge for our services; 25% will be added to your final invoice should you wish to go ahead with your clean.

Closure Periods

HJ Cleaning Co does not operate on Christmas Day, Boxing Day, New Year's Eve and New Year's Day. If your clean is scheduled on these days, we can arrange an alternative day and time.